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Frequently Asked Questions

  • How do I install the Cubie?
    Please refer to the instruction manual on each product page of the website for installation information.
  • How do I set the alarm?
    It’s very easy. Press the knob once to activate the alarm. The alarm time will blink on the display indicating you may change the alarm time. Rotate the knob to adjust the time. Press the knob to set the alarm time.
  • Why does my alarm keep resetting to 6am?
    Our clocks are designed for hotel use and reset everyday to 6am. If you want your clock to hold a particular alarm time, you need to flip the "Single Day Alarm Switch" under the battery door to "OFF".
  • I have a hotel – Do you have quantity pricing?
    Yes – Please register for an account. Once set-up, you will be able to view pricing tiers.
  • Can I place an order offline?
    If you experience a problem completing your order online, you can place your order by completing the downloadable form and fax it to the following number: 972-783-9722. For further assistance please contact us at 972-388-1450, M-F 8:00am-5:00pm CST.
  • What is your warranty?
    Products are warranted by Brandstand Products against manufacturing defects in materials and workmanship under normal use for one year (365) days from the date of purchase. Defective products will be exchanged for the exact same item. Call customer service with your warranty inquiry. (972) 388-1450.
  • What is your return policy?
    For a refund or exchange, products must be returned within 30 days of original purchase date. Customers must contact Brandstand Products (972) 388-1450 to obtain a return merchandise authorization (RMA) number and specific shipping instructions prior to returning product. Any product returned without a RMA will be refused. Product must be in original box with original accessories and packaging in undamaged, clean and brand-new condition. Products that are incomplete, damaged or have been used will require a deduction in refund. There is a 30% restocking fee on all returned products. Refunds will be issued by check. Refund checks are mailed the 10th day from the date the product is returned. Delivery, graphic insert charges and customized products are non-returnable. Custom Connection Panels are made to order and can not be returned.
  • Can I order if I live outside of the US?
    Yes, please contact the authorized distributor in your area. You can go to the "Authorized Distributors" under "Resources" on our website.
  • Do your products work outside the US?
    Yes, we have a line of 220V products as well as low power wireless charging devices. Please see the 220V Power & Charging and Wireless Charging sections on our website.
  • When will my order ship?
    Our standard order processing time is 1-4 business days in the United States. Contact a distributor for shipping information outside of the U.S.
  • Are Brandstand’s products tamper resistant?
    Yes, we have proactively designed tamper resistance into our product line and will design all future products for the US, EU, UK and Middle East with tamper resistance.
  • Why is tamper resistance important?
    Per the NFPA.org National Fire Protection Association website, "Each year, approximately 2,400 children suffer severe shock and burns when they stick items into the slots of electrical receptacles. It is estimated that there are six to 12 child fatalities a year related to this.” While tamper resistant receptacles are not a requirement for our category of products, our company goal is to develop the safest products as possible for the hotel environment.
  • Are the Cubie products safety tested?
    Yes, all of our products are safety tested to meet UL standards. Our US products meet UL 962A for Furniture Power Distribution Units and UL 1449 for Surge Protection Devices Standard. Our 220V products (for Europe, the UK and the Middle East) meet CE Standards and IEC 62368-1. For enhanced safety, the Cubie Product Line was designed for and successfully passed a UL spill test conducted by our ETL testing lab.
  • Do any of the Cubie products have a radio?
    No, but you can stream music using the Bluetooth Play Through on our CubieBlue product.
  • Can I turn off the display?
    Yes. Press the dimmer button until the display goes dark. There are varying brightness settings, so press the button until you reach the dark setting.
  • Will my clock update for Daylight Saving Time automatically?
    Yes, the clock will update for Daylight Saving Time automatically if the DSL switch under the battery door is set to DSL “ON”. If you are in an area that does not recognize Day Light Saving Time, then you will need to set the DSL switch to “OFF”.
  • What is a Single Day Alarm?
    This feature was created with the hotel guest in mind. When the alarm is set and sounds at a particular time, the user presses the knob to turn the alarm off, the alarm time is not saved and will not sound the next day at the same time. This is to prevent alarms inadvertently sounding in hotel rooms when the room is not occupied. If you prefer that the clock hold the alarm time from day to day, there is a Single Day Alarm switch under the battery door that you can change to Single Day Alarm “OFF"
  • What is Qi wireless charging?
    Qi is the wireless charging standard the WPC (Wireless Power Consortium) has developed based on inductive charging technology that was discovered by Nikolas Tesla in the late 1800s. It uses an electromagnetic field to transfer energy between two induction coils- a transmitter on the charging station and a receiver on the mobile device. The WPC Qi certification ensures products are tested and certified to the highest quality standard and are not counterfeit products. The WPC also tests products for interoperability to ensure Qi products will work together. To read more about Qi, go to: https://www.wirelesspowerconsortium.com/blog/288/the-value-of-qi-certification
  • Why do I need a wireless charger for my hotel guest room?
    With top manufacturers including Apple, Samsung and LG adopting the Qi wireless standard, the number of mobile devices with wireless chargers built in will continue to increase. According to market research firm, Allied Market Research the global wireless charging market could grow at a CAGR (compound annual growth rate) of 38.7% during 2018-2025. The adoption of wireless chargers will allow for a more user-friendly experience for your hotel guests. As users purchase new mobile devices with wireless charging built in and use their chargers at home, they will come to demand wireless chargers in hotels.
  • What is the Difference Between a Circuit Breaker and a GFCI - (Ground Fault Circuit Interrupter)?
    Some of Brandstand’s products (Cubie, CubieSoho, CubieMod, CubieDash, CubieFlip) incorporate a circuit breaker. A circuit breaker is an automatically operated electrical switch designed to protect an electrical circuit from damage caused by overload or short circuit. Its basic function is to detect a fault condition and interrupt current flow. Circuit breakers and GFCI both interrupt the circuit current, but GFCI is more sensitive and smarter. A circuit breaker will trip only when the current is over its capacity, but a GFCI compares the currents going out and coming back to identify any leakage from the circuit. If there is any leakage at all, the GFCI will trip. GFCIs are used primarily in wet areas, for instance near swimming pools and in bathrooms.
  • Is it normal for the top of the CubieDuo or CubieTrio and my phone to be warm after charging?
    Yes, It is normal that the CubieDuo / CubieTrio and your phone may feel warm. It is designed to operate within a temperature range that will not damage the phone. There is a thermal protection circuit built into the device that will cease the wireless charging if the device becomes too hot. The product has been tested and verified by our safety testing agency, Intertek to the Wireless Power Consortium standards for fast charge 15W wireless charging. Brandstand is a member of the Wireless Power Consortium. For your reference, this is what Samsung says on their website about this question: While charging, the device and the charger* may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, Samsung charger may stop charging.
  • Why does my wireless charger stop charging?
    Inductive charging loses energy in the form of heat during the charging process. Major cellphone manufacturers (Apple, Samsung, etc.) have designed power management circuits into their phones to protect the phone from over heating. The phones will turn the charging off to prevent damage to the phone.
  • Why doesn't my CubieVia surge light look "On"
    The hole diameter is very small. It was intentionally designed this way to prevent the green light from illuminating the hotel room.
  • Why doesn't my wireless charger seem to charge?
    Be sure your phone is centered on the wireless charging logo. That is the target and it must be aligned with it.